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Contact Us
Malibu Club Casino provides support for players and visitors who need assistance with their account, deposits or withdrawals, bonus questions, verification documents, or technical issues. This page explains the main ways to reach our team so you can pick the option that fits your situation.
How to reach us
Support options vary by issue and availability. You can contact us by email, phone, live chat when available, or the website contact form. Choose the channel that best matches the urgency and nature of your request.
Email support
Email is a good choice for account questions, document follow-up, or issues that require a written response. For email inquiries, use support@malibuclubcasino.com and include any relevant details so our team can review your case thoroughly.
Phone support
If you prefer to speak with a representative, use one of our toll-free lines:
- Australia toll free: 1-800-751-529
- France toll free: 0800-919439
- Italy toll free: 800-797-294
- United States toll free: 1-800-920-0726
Phone support is useful for questions about transactions, verification, or problems that are easier to explain by voice.
Live chat
Live chat is available on the site when the chat icon appears. It’s a convenient option for quick questions, basic account guidance, or real-time troubleshooting. If you have a detailed issue or need to send documents, email or the contact form may be better.
Contact form
The website contact form lets you send a message directly without leaving the site. Use it to describe your issue, attach screenshots if supported, and request a follow-up by email or phone. This is especially helpful for non-urgent questions or when chat is offline.
What you may need to include
To help us resolve your request faster, please be ready to provide:
- Your full name, registered email address, and username
- A short description of the issue
- Relevant transaction IDs or dates
- Screenshots or documents when requested
Providing clear, concise details reduces back-and-forth and helps our team assist you more efficiently.
We're here to help
If you need assistance, reach out using the option that fits your issue. For details on account policies, deposits, withdrawals, and promotions, please see our Terms and Conditions. We aim to make support straightforward and accessible whenever you need it.